The e-GoodManners Training & Support Team understands the challengers of running a busy dealership ad aims to equip your team with the skills and confidence to make e-GoodManners a powerful sales tool. e-GM Training & Support Consultants provide in-dealership training for Sales Management and Salespeople with the initial introduction of our system. This gets your team up and running with the e-GM Lead Management System in their normal work environment and starting to capture leads from day one.

All users can access telephone support and coaching via a toll free number to help the fully utilise the system. Additional Training and Support is available via web based training seminars. These webinars can be tailored to individual needs and will help salespeople drive their selling capabilities.

Training Days

Dealerships can also enlist the expertise of the e-GM Training & Support Team on a consulting basis to support and develop your business. Services offered include:

  • New Salesperson Training
  • Sales Manager Training – Managing Your business with e-GM
  • Selling with e-GM Refresher
  • CRM - Maximising Marketing with e-GM

Zone Manager

Managing one dealership can be a testing job but having to manage multiple dealerships creates additional unique challenges. The Zone Manager user level allows access to real time data and gives total transparency across your dealer network or multi franchise environment.

Because e-GM is an Internet base system, data from multiple locations can be viewed to compare KPI’s on an inter-dealership level basis, with the facility to drill down to dealership level for additional data.

CRM Templates

The e-GM CRM Template Module has been designed to help facilitate best practice CRM and to support your team through the sales process and beyond. There are a range of templates that salespeople can easily choose during the appropriate stage of the sales process e.g. Presales, Sale to Delivery, Aftersales, Finance and Service.

Workshop Management

Internet Lead Import Tool

The e-GM Internet Lead Module has been designed to help facilitate best practice CRM. With this tool you can now import your Internet Leads into e-GM. This allows your Salespeople to have all of their leads in one system ensuring that all of your leads are being followed up efficiently.

Vehicle Health Check (VHC)

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